Welcome to www.elitariopr.com We strive to ensure our customers and users (“you“) receive an effortless shopping experience and we hope that you enjoy all our Website has to offer.

www.elitariopr.com and its associated mobile application (collectively the “Website“) is owned and operated by ELİTARİO ULUSLARARASI İLETİŞİM VE ORGANİZASYON
TİCARET LİMİTED ŞİRKETİ, trading as Elitario-PR (“Elitario“), for its own benefit and the benefit of its affiliates and subsidiaries (together “we“, “us” or “our“). ELİTARİO ULUSLARARASI İLETİŞİM VE ORGANİZASYON
TİCARET LİMİTED ŞİRKETİ is a limited liability company incorporated under the laws of Turkey, with commercial VAT number 3321396015 and its registered officeYEŞİLKENT MAH. G-688 SK. 0 NO: 2 İÇ KAPI NO: 1 AVCILAR/
İSTANBUL.

Please read these terms of service (the “Terms of Service“), and any other terms applicable to the use of the Website, including the Website Terms of Use (“Website Terms“), the privacy & cookie policy (the “Privacy Policy“), as together they form the terms governing the relationship between us and you (collectively, the “Terms“). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms either via email, a notification you will receive when accessing the Website, or other reasonable means, but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.

When you place an order for products or services through our Website (an “Order“), you are deemed to have consented to the latest version of the Terms then posted on our Website. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Website at the time your Order was placed will apply.

ELIGIBILITY

We aim to make the Website and the services we offer available to all our customers. However, to use the Website, you must be at least 18 years of age, and able to lawfully: (i) make payment through one of our accepted payment methods; (ii) agree to these Terms; and (iii) enter into binding contracts with us.

PROHIBITION ON COMMERCIAL USE

The Website is for customers’ personal use only. We do not provide the Website, products or the services supplied by us through the Website for commercial usage. We reserve the right to decline Orders of unusual quantities and/or where we suspect commercial usage by the purchaser. We may take any steps we deem necessary, including taking appropriate legal action against violators.

PLACING ORDERS

When you place an Order with us, you commit to buy the items described in that Order, at the price displayed for each product on the Website, in addition to any service charges such as delivery fees, taxes and duties where applicable, at the time of placing the Order. We will send you an email acknowledging the receipt of your Order. However, Orders are subject to our acceptance, which will be communicated to you when you receive a notification from us confirming your Order has been processed by us and/or your item(s) have been dispatched for delivery. No party other than us has the authority to confirm acceptance of the Order. We may reject Orders at our sole discretion including for reasons such as errors in prices of products, other technical errors affecting the Website or the ordering process, ineligibility, inability to process payment, suspected fraud, suspected violation of the prohibition on commercial use of our Website, shipping restrictions or stock unavailability.

STOCK AVAILABILITY

Items in your Website basket are not reserved until your Order is paid for in full and accepted by us. The Website (or our Website Call Centre) may contain or provide information regarding the availability of a particular item. The information provided on the Website is only an estimate and may not be up to date at the time of placing an Order due to the frequency of the transactions that are carried out on our Website. Unfortunately, we cannot always guarantee that an item which is displayed as in-stock on the Website at the time you placed it in your basket will be available at the time you place the Order. Should this happen, we will notify you and arrange for a full refund to your original payment method.

PRE-ORDERED ITEMS

Some products can sell-out very quickly, so to give our customers a chance to get their hands on the items they want, we sometimes allow customers early access to coveted collections ahead of the official launch. Once your Order is placed, we will acknowledge the Order via email and work behind the scenes to secure the item for you. Once we receive the item, we will notify you and confirm that your item is being dispatched for delivery to you. If we are unable to secure stock of the item, we will notify you and refund you the price of the item to your original payment method, subject to our returns conditions, which you can find further down below in these Terms of service.

Pre-Order items can only be paid for by debit card, credit card. No other payment methods (including cash on delivery, PayPal or Delayed Payment Providers) Pre-Order item can not be cancelled at any time. Where a returned Pre-Order item is accepted by us it will be refunded to your banking cart that you used to pay.

CANCELLATION AND CHANGES

You may, at any time prior to your Order being marked as “Processed” on our online Order tracking system, contact us or use the Website to cancel or change the Order. If you do so, we will at your request either: (i) cancel the Order free of charge and issue you with a full refund, or (ii) we may agree to make certain changes to the Order, subject to stock availability and any applicable price adjustments. If the Order has already been processed by us, you will be unable to cancel the Order or make changes to the Order. You can return the items in accordance with our returns process after you receive the Order for a refund, and alternatively, place a new Order with the items you wish to purchase.

GIFT WITH PURCHASE

 A gift-with-purchase will only apply on Orders which include items in the offer. You can find a list of the  subject to stock availability. Regional exclusions and minimum spending requirements may apply. Please be aware that items purchased in an Order will be non-returnable if the gift-with-purchase that was gifted with the Order is not returned or where the condition of the gift-with-purchase does not satisfy our returns conditions, including the condition of the packaging.

GIFT BOXES AND WRAPPING

We offer gift-boxing and gift-wrapping services if you are looking to gift the Order. You can avail of this service by selecting the option for gift boxing and gift wrapping at check-out. This service is not available for purchases. You may select to have the items in your Order gift-wrapped by us or you may request that we simply supply the gift boxes and gift wrapping along with your Order. The price for any gift-wrapping or gift-boxing service will be added to the total Order price and displayed at checkout. The fee charged for this service is non-refundable, even if you returned the Order.

GIFT TAGGING AND GIFT MESSAGES

Gift tags and gift messages can be added to your Order free of charge by selecting this option on your checkout page prior to placing the Order.

PRICES

The prices of items displayed on the Website are provided in Turkish Lira(TL), the United States dollar ($) and the United Arab Emirates Dirhams (AED). The prices of items displayed on the Website do not include any fee chargeable for services you may select as checkout (such as gift wrapping), delivery costs, or duties to which the Order may be subject to. Any such additional costs will be calculated and added to the Order price at checkout. The delivery address you provide, the items and services you select with your Order, and the method of delivery you choose will dictate what delivery charges and duties may apply (if any). Please refer to our Shipping and Delivery section for further details on delivery options.

Although we make every effort to ensure the prices or charges communicated to you in connection with your Order are accurate, errors may occur and we reserve the right to correct such errors provided it does not affect your rights as a customer. If we believe there was an error in the price calculation of your Order, we will aim to remedy that error in the following ways:

• If your Order was inadvertently processed by us, we may at our discretion:

1. cancel the Order (or part thereof), arrange for the collection of the mispriced item(s) from your original Order delivery address, and issue you a full refund including original Order delivery fees and duties (if applicable);
2. where the price you paid is lower than the actual price of the item, honor the Order; or
3. where the price you paid in the Order for a particular item is higher than the price of the item, we will refund you the difference in the price of the item;

• If your order has not been processed, we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy the item at the correct price or otherwise cancel the Order (or part thereof) and receive a refund instead.

PRICE MATCH

We are committed to offering you the best price possible, so if you find the same item online, priced for less with one of our competitors*, we will refund you the difference with store credit.

• The shipping option for the relevant item on the competitor’s website must be set to the same country as the Ounass delivery country for the item you ordered and wish to price match and be within the United Arab Emirates.

• Our Price Match is not to the value of an Order but the value of an item, as listed in the competitor’s shopping cart after selecting the matching shipping destination.

* What we mean by our competitors: Any registered website which has a luxury brand and product collection that we believe to be comparable to the brand and product collection offered by Ounass. For the avoidance of doubt, discount, liquidation, auction, outlet sites or websites that are undergoing closing down sales are not considered to be competitors. Sites that only display prices in currencies other than those used on our Website are not included.

How to claim your Price Match:

1. Contact our Customer Care team by email, phone or using the online form, with a link to both the Ounass item and the item you would like us to price match.

2. Once our Customer Care team has agreed that your claim fits the above-outlined criteria, you will receive store credit for an amount equal to the difference in the matched price.

PROMOTIONAL CODES AND DISCOUNT SCHEMES

We may offer promotional codes to our customers which can be applied at checkout when placing an Order through our Website. Promotional codes are subject to the terms applicable to each promotional code, which will be communicated to you. the offers and discounts offered by each promotional code may vary, so please ensure you read all terms and conditions of use applicable to the promotional code. Promotional codes are valid for a limited period, are not redeemable for cash, cannot be used in conjunction with any other offer, sale, discount or promotion (unless specifically stated). If the item is not eligible for the offer, the discount will not be reflected at checkout even if you insert the promotional code. Promotional codes are personal to you and should not be transferred to anyone else unless you are authorized by us to do so.

PAYMENT

When you place an Order using a payment card that only processes payments in a currency other than the currency that applies to your Order at checkout, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is processed. Your bank or card issuer may also charge other fees for processing the payment.

We currently accept the following payment methods for Orders placed on our Website: Visa cards; Mastercards; and American Express cards; These can also be applied against purchases, if conditions are satisfied. All payments will be processed at the time you place your Order, except for cash on delivery (where available).

By entering your payment details onto our Website, you warrant and represent that you are duly authorized to use that payment method for the purchase of the Order. We reserve the right to decline Orders without any liability to you where we reasonably believe the payment method used was not authorized for such use, where we are unable to validate or verify the payment method, or if we suspect some other illegal or irregular activity associated with the payment.